Friday 21 September 2018



H F T Gough & Co:  Fair Processing Notice Summary


Our Fair Processing Notice explains your privacy rights and how we gather, use and share information about you.  If you want to get in touch about this you can reach us by email at:  Or by post at either of our offices at:  38-42 Lowther Street, Whitehaven, CA28 7JU or 15 New Oxford Street, Workington, CA14 2LR.


  1. Your Rights

    You have the right to object to how we process your personal information.  You also have the right to access, correct, sometimes delete and restrict the personal information we use.  In addition, you have a right to complain to us and to the Data Protection Regulator. 


    You can contact us at the above email address or you can contact the Data Protection Regulator (Information Commissioners Office) by visiting:


  2. How We Gather Personal Information

    In addition to the information you provide to us directly we may receive personal information in a number of ways for example from a third party or from previous matters we have assisted you with.  Sometimes for your safety and legal reasons we collect personal information by recording calls and from CCTV.  Any CCTV is automatically deleted after 31 days.


  3. How We Use Your Personal Information

    We use your personal information to provide you with legal services to comply with the law and to enforce our legal rights (including debt recovery), and to improve our services.  Sometimes we may need to use sensitive personal information such as medical details in order to be able to provide a particular service to you.


  4. Our Products and Services

    We need some personal information before we can provide services to you.  An example is where we need to check your identity.  In some cases we will not be able provide services to you if we do not have all the personal information we need. 


  5. Sharing and Transferring Personal Information

    We share personal information with other third parties in order to provide services to you.  We may also share personal information where relevant with Regulators, Local Authorities the Legal Aid Agency and Banks.


  6. Keeping Personal Information

    We keep your personal information securely for as long as we need to for the purposes of providing you with a service and to comply with regulations to which we are subject.  This can mean we will need to keep your data for a number of years.  You will be advised of this at the end of your matter.  We wish to a database of basic information about you even when your file is destroyed.  This will be your name, and contact details and a description of the matter we have dealt with.  This is to enable us to contact you if the need arises and to undertake conflict of interest checks.  We need your consent to do this.


  7. Your Consent

    Sometimes we need your consent to use your personal information.  We will not always need to consent to use this information.  An example is where we need to meet regulatory requirements or to perform a contract with you. 

    Where you have given us consent you have the right to withdraw it at any time. 

Meet our Team

Our Solicitors and Legal Executives pride themselves in the knowledge that the majority of their clients come to them because of their professional and client focused reputation.



DATA PROTECTION NOTICE   H F T Gough & Co:  Fair Processing ...

Read more ...